Emergency Heroes: Story, Cast and Series Facts

Story and premise

This documentary series follows the work of the courageous people who respond to 111 calls. In the course of each ordinary day, the audience will get rare insights into the working lives of these extraordinary people.

Emergency Heroes is the only television series which includes footage from all three services - Ambulance, Police and Fire. It is also the only series to include footage inside the 111 call centre - so that every incident is followed from the fateful 111 phone call, right through the event on the ground, to its aftermath.

A team of eight camera crews, five directors and more than a dozen cameras bring the audience close to the action.

The footage includes interviews with officers from cameras inside each vehicle, the hair-raising point of view from inside the Police's Eagle helicopter, and the grittiness of the police street camera network.

We see operators and dispatchers fielding panic-stricken calls - their calm voices seeking details, while they send professionals to help.

We find out what officers are thinking as they race to respond to a call, never knowing exactly what they'll find at the scene. And we hear the emotion of people who are often at their most frightened and vulnerable, as they tell their stories to those who are there to help.

Series details

• Title: Emergency Heroes
• Format: Reality
• Language: English
• Premiere date: 2009-02-25
• Final broadcast date listed: 2010-01-11
• Status in TVmaze: Ended
• Network listed by TVmaze: Three
• Network country: New Zealand
• Typical episode runtime: 30 minutes
• TVMaze ID: 14529

Seasons in the TVmaze catalogue

• Season 1: premiered 2009-02-25; final listed air date 2009-04-22.
• Season 2: premiered 2010-01-11; final listed air date 2010-01-11.

Source and licence

Adapted from Emergency Heroes on TVmaze. The synopsis is reproduced as plain text; catalogue facts, cast and season records are selected and reformatted. This adapted text is available under CC BY-SA 4.0, following the TVmaze API licence. Network and web-channel credits identify the service listed in this source; they do not establish current streaming availability.